Contact support
A real person answers, usually within 2 working days. Here’s how to write for a quick answer.
Write to the team
- In the app: Account › Contact us › Write to the team. Your phone model and Bogeton’s version are attached automatically.
- On the web: the Write to the team page.
Choose the topic, describe your request, add screenshots if needed, then send. You get a BG-… number straight away and a confirmation e-mail. The answer usually arrives within 2 working days.
Follow your request
- In the app: Account › Contact us lists your requests. A notification tells you when the team replies, and the request opens with a tap.
- By e-mail: the link in the e-mail opens your request on the web, even without the app.
There you see the replies, can add a message or screenshots, and mark it as solved. Your request stays private: it opens with your account or with the link in the e-mail.
For a quick answer
- What you were doing, what you expected, what happened.
- A screenshot if possible.
- For a purchase: the date and the store you paid in.
- From the web: your phone model and Bogeton’s version (at the bottom of Account).