I can’t sign in
Wrong password, a different Apple or Google account, lost two-factor code: the fixes.
On this page
Your password is refused
Tap Forgot password? on the sign-in page: a reset link arrives by email. Check your spam folder too. After several attempts, signing in is blocked for a few minutes for security.
“Account not found” or an empty account
You may have signed up another way. Try Apple, Google and your email address: an account created with Apple and “Hide My Email” uses an Apple relay address (…@privaterelay.appleid.com).
You lost the phone with two-factor authentication
Use one of your backup codes instead of the 6-digit code. Then, in Account › Security, generate new codes or set up two-factor again. No codes left? Contact support.
The email code doesn’t arrive
Wait a minute, check your spam folder, then tap resend.
The sign-in page doesn’t open
Signing in happens on the secure bogeton.com page, in a built-in browser. Check your internet connection, then try again.