Your steps or nights aren’t coming in
Health data arrives when you open the app: check permissions and that your watch writes to Health.
- Open Bogeton: Apple Health or Health Connect data is read every time you open the app. Pull the screen down to refresh.
- Check the connection: Account › Settings › Activity and Apple Health (or Activity and Health Connect) should say connected.
- Check permissions: on iPhone, Settings › Health › Data Access & Devices › Bogeton, and turn on Steps, Sleep, etc.; on Android, Health Connect › App permissions › Bogeton.
- Check the source: open the Health app (or Health Connect) and see whether your steps or night are there. If not, your watch’s app needs to write them there.
- Phone step counting: for steps measured by the phone itself, Motion & Fitness (iPhone) or Physical activity (Android) access must be allowed.